Your one-man shop may be capable of fulfilling all the tasks, such as the right product, pricing, shipping and return policies, emails, orders, etc., but the most important thing is to maintain healthy customer service. Since it is your one-man shop, it’s entirely your responsibility to make your business stand in the market. Thus, it is important to focus on providing 5-star customer service.
A 5-star service means following your best tactics, such as valuing customer’s time, resolving their queries, a pleasant approach, and provide necessary resources. You need to take a few more steps to ensure excellent customer service.
The foremost thing to do is to be active. The quicker you resolve their queries; the more impressed they will be. Customer feedback is important in every business, as it gives room for improvement if needed. Ensure that your website is easy to navigate, make the checkout process easy, add a clear product description, and add clear pictures. Also, include a Q&A page, so that customers can easily find answers if you are not available.
A polite and positive attitude is the key to a pleasant customer experience. The right attitude can improve your conversion rates, and form a healthy relationship with customers. Good humor, polite attitude, and a few emoji don’t hurt anyone, do they?
Also, for a better service, invest in 24*7 answering services. The majority of people prefer phone calls as it is the quickest way to solve their problems. But it’s impossible to be available 24*7 for phone calls, thus, having an answering machine is a blessing. It directs your phone calls to another person, who can represent your company on behalf of you. They can handle the customers and inform you via text the next day.
As we know, customer loves the personalized experience, put more efforts into making your shop customer-centric. Be professional, but add a personal touch to your emails, texts, and services. Surprise them with a small discount or offers on their special days. Additionally, you can add handwritten notes with orders.
These are some of the ways you can implement in your business to deliver a 5-star delivery experience. Read the full blog on “How to Deliver 5 Star Customer Service When You’re a One-Man Shop” for more details.