Does your online business also seem to be topsy-turvy? Online shopping is a trend that will rise over time, and if we look at the statistic, there will be 2.05 billion online shoppers in 2020; online sales account for only about 9% of retail. There is a good chance that you’re not considering the customers’ pain points regarding online shopping.
That’s not so impressive, but it shows that store owners need to change how they offer. Because many people still avoid purchasing online, and your great products, competitive prices, or easy checkout have little to do with it. To light on consumers’ issues and challenges, here are statistics that you should know.
According to a study, it is estimated that eCommerce revenue is projected to grow to 5.4 trillion US dollars in 2022. And global eCommerce growth rates hit 27.6% in 2020. The fact of the matter is there’s a massive demand for online shopping, and people are showing more interest in online shopping by the time. The only problem is the lack of customer support, and it’s a can of worms. To know more, read “What are the Biggest eCommerce Challenges & How to Overcome?” and for blogs, visit mconnectmedia.com.