Yes, it would be best if you also thought about both positive and negative reviews. It is no longer a secret that businesses dream of getting reviews for their products or brands. It is okay to expect positive reviews, but what about negative reviews?
Google is the common platform where users use to leave reviews, whether it’s good or bad. And there’s no doubt that reviews help customers to make final decisions or purchases. Do you know that 84% of people trust online reviews as much as their friends? And that’s why you must respond to reviews, whether it’s good or bad. You get it as a business owner.
We don’t have the power to stop getting negative reviews, but we always have a way to deal with it. There are reasons why negative reviews are important as positive ones because they show you honest and help you improve your offerings. And there are ways you can convert negative reviews into positive reviews. What you can do is consider those reviews as betterment for your brand, challenge, and lesson to grow. Read more on “Top Ways to Turn Negative Customer Reviews into Positive Results” and for more such blogs, visit mconnectmedia.com.