While health is the main concern in a pandemic, brand managers across the globe have expressed grave concerns about the impact of Coronavirus (COVID-19) on their business, industry, and online commerce. In one way or another, every type of business, whether it be B2C, B2B, or brick-and-mortar, is affected by Coronavirus.
For example, traditional retail was hard hit by pandemic measures. Because grocery stores sold essential goods, they maintained their operations, but other retailers closed their doors with negligible foot traffic if allowed to operate. Most of the stores were closed with little hope of being reopened with rental bills to pay.
A few of the things pandemic taught us include preparing for capacity growth, choosing business models that meet customer needs, and building a strong digital customer experience. The pandemic has changed how people shop, and it will continue to do so after Covid-19. Because people who shop in stores have to purchase online due to the pandemic, it is no secret that people’s habits have changed. Read more about “How to Accelerate eCommerce Growth Post COVID-19“, and visit mconnectmedia.com for more such blogs.